Terms of Service

Last Updated: November 20th, 2023

Welcome to SoundLift Hearing Aids! These Terms of Service ("Terms") govern your use of the soundlift.us website, related mobile applications, AI live chatbot, and online hearing screening services ("Service"). By accessing our Service, you agree to these Terms. If you disagree with any part of the terms, do not use our Service.

If you have any questions please contact us at support@soundlifted.com.

Account Creation: You must be at least 18 years old to create an account and use our Service. Provide accurate, current, and complete information about yourself as required during registration.
Collection and Use of Personal Information: Your name, email address, and shipping address are collected for account setup, order processing, and service improvements. We are committed to protecting your personal information.
Online Purchases: We require additional information to complete your order, including shipping and payment details. Payments are processed through third-party services. Must be 18 years of age or older to purchase an OTC Hearing Aid.
Compliance with Laws: You agree to comply with all applicable laws, including local, state, and federal laws of the United States, and Florida state laws.
Modifications to the Service and Prices: We reserve the right to modify or discontinue the Service or change prices without notice.
FDA OTC Regulation: Hearing Aid Usage Requirements: Manufacturer's return policy for SoundLift OTC Hearing Aids: Customers can return the product within 45 days of purchase for a full refund, provided the product is in its original condition and packaging. This policy ensures your satisfaction with our product.This information and other labeling, including the user instructional brochure, are available on the internet at: https://soundlift.us; You may also write to support@soundlifted.com or 382 NE 191st St PMB 370719 Miami, Florida 33179-3899 US to request a paper copy of this information and other labeling. WARNING: When to See a Doctor If you have any of the problems listed below, please see a doctor, preferably an ear-nose-throat doctor (an ENT).; Your ear has a birth defect or an unusual shape. Your ear was injured or deformed in an accident. You saw blood, pus, or fluid coming out of your ear in the past 6 months Your ear feels painful or uncomfortable You have a lot of ear wax, or you think something could be in your ear You get really dizzy or have a feeling of spinning or swaying (called vertigo) Your hearing changed suddenly in the past 6 months Your hearing changes: it gets worse then gets better again You have worse hearing in one ear You hear ringing or buzzing in only one ear; Some people with hearing loss may need help from a hearing healthcare professional. How do you know if you need to see one?; You can't hear speech even if the room is quiet You don't hear loud sounds well, for example, you don't hear loud music, power tools, engines, or other very noisy things; If your hearing loss makes it hard to hear loud noises, this hearing aid may not be your best choice without help from a professional. If this hearing aid does not help you enough, ask for help from a hearing healthcare professional.; Some people with hearing loss may need help from a hearing healthcare professional. How do you know if you need to see one?; You can't hear speech even if the room is quiet You don't hear loud sounds well, for example, you don't hear loud music, power tools, engines, or other very noisy things; If your hearing loss makes it hard to hear loud noises, this hearing aid may not be your best choice without help from a professional. If this hearing aid does not help you enough, ask for help from a hearing healthcare professional.; This hearing aid is for adults with signs of mild to moderate hearing loss. How do you know if you have this?; You have trouble hearing speech in noisy places You find it hard to follow speech in groups You have trouble hearing on the phone Listening makes you tired You need to turn up the volume on the TV or radio, and other people complain it's too loud; You should go to a doctor, preferably an ear-nose-throat doctor (an ENT), because your condition needs specialized care. Over-the-counter hearing aids are only for users who are age 18 or older; WARNING: If you are younger than 18 do not use this.