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Frequently Asked Questions


At SoundLift Hearing Aids, our dedicated mission is to make the latest hearing technology accessible to Americans at the most affordable prices. By selling directly to you, we cut out the middlemen, ensuring that you receive high-quality hearing aids without the inflated costs associated with traditional hearing clinics. Comparably featured hearing aids at these clinics can often be priced over $8,000. SoundLift Hearing Aids offers you a transparent and honest pricing model, delivering superior hearing solutions without compromising quality. Experience the benefits of improved hearing without the financial burden, as we continue to redefine affordability and accessibility in the hearing aid market.

No. our hearing aids are designed for people with mild to moderate hearing loss and over the age of 18. You can try our hearing aids straight out of the box. We offer volume control and various programs to allow you to tailor the devices according to your needs.

If you are a first-time wearer, it can take some time to get used to the hearing aids. How quickly you will adjust often depends on how frequently you wear them. We recommend that you start with wearing the devices 4-6 hours a day around your house during the first week and scale up from there to a point where you feel that having them in feels natural. Work your way up until the hearing aids feel natural.

Wearing a hearing aid can increase the amount of earwax your ear produces. It is important to clean your hearing aids regularly. Use a alcohol wipe, soft cloth, or tissue to wipe the surface of the device. Use the brush to clean away any traces of wax from around the sound outlet and wax guard. If the microphone opening is clogged by dust or dirt, carefully brush away visible signs of debris from the openings.

To insert the hearing aid, hold it with the pull wire between your thumb and forefinger. Gently pull downwards on your earlobe with your free hand to make it easier to insert. To remove the device, gently pull on the pull wire to remove the device. Turn the volume down the first time you try the hearing aid. It is normal for the device to give temporary feedback or whistle when you insert it or take it out.

A wax guard is a very small screen that fits onto your hearing aid to protect it from becoming clogged with wax or debris. It protects your device and keeps it working optimally. We recommend that you regularly clean your hearing aid and replace the wax guard as soon as you suspect that your hearing aid is not working as well as it should, or at least once a month.

It takes 3 hours to charge the case fully. The charging case and the device can be charged simultaneously. Flashing blue light: The case is charging. Steady green lights: Case is fully charged.


Yes, OTC hearing aids are considered safe when used according to the manufacturer’s instructions. However, it's still recommended to consult an audiologist if you have concerns about your hearing or the performance of the OTC hearing aids.

Yes. Lithium-ion batteries, used in most OTC hearing aids, have built-in safety mechanisms to prevent issues from overheating, overcharging, shorts circuits and more when charging guidelines are followed.

Yes, you can safely take OTC hearing aids products through airport screening and onboard airplanes. Be sure to remove aids from ears when going through scans and notify security personnel.

Fit & Feel

At SoundLift, we offer a 45-day risk-free trial with a 100% money back guarantee. Various sizes of comfort sleeves can help the hearing aid fit snugly in your ear. When placed in your ear properly you should be able to open your mouth, chew, and speak without any complications.

SoundLift offers a free online hearing test to gauge your level of hearing loss. Mild-to-moderate hearing loss is generally suitable for over-the-counter aids, while severe loss typically requires custom fitted aids prescribed by audiologists.

Generally, no. Severe hearing loss usually requires stronger, custom-fit aids prescribed by AUDs or an HAS. Over-the-counter aids may not provide enough amplification and features for severe cases. However, there is no harm in trying an OTC hearing aid if your loss is greater than moderate.

Wearing two aids is most effective, but one can provide some help depending on degree and type of hearing loss. If hearing loss is only in one ear, one aid may suffice. But binaural aids often work best.

Yes. It can take weeks or even months to fully adjust to hearing aids. The brain needs time to get used to processing amplified sound. Patience and practice in various environments is recommended for adapting to OTC aids.

Charging & Battery

Based on usage, 14-20 hours is typical. Higher output demands shorter life.

The number of full hearing aid charges from a case varies widely, but five day's worth is common.

No, use only the power adapter included to avoid damage.

Fully charge devices before storing for a prolonged time. Periodically check battery levels and recharge as needed.

It's unlikely with modern lithium-ion batteries, but possible. Avoid storing in extreme heat or cold.


If you cannot hear clearly with the SoundLift hearing aids, first ensure they are inserted properly with full battery charges. If issues continue, contact us.

A whistling sound usually means feedback from a poor fit. Try reinserting the hearing aids or use different sized eartips to improve the seal. Make sure nothing interferes with the fit near the opening of the ear canal, such as earwax. If issue persists, contact us.

Sound cutting out is typically due to a low battery, poor wireless connection, earwax buildup, or loose fit. Try recharging the batteries, cleaning the hearing aid microphones, changing the fit, and ensuring Bluetooth or streaming connections are operating properly.

Care & Maintenance

If moisture enters SoundLift hearing aids, dry out all components thoroughly before use. Place devices in desiccant pouch for 24-48 hrs. Do NOT try to charge wet hearing aids - this can short circuit and permanently damage them.

Routine care: keep clean and dry, perform listening checks for clear sound, recharge fully after use, replace wax guards when clogged. Annual maintenance: replace eartips, assess battery life, inspect for damage. Replace if worn or damaged.

Fully charge hearing aids and case, place aids inside sealed case with desiccant pack, store in cool dry location away from direct sun, heat, and moisture.

Get in touch

Reach Out to SoundLift Hearing: Contact Us for Expert Hearing Solutions and Support

382 NE 191st St
PMB 370719
Miami, Florida 33179 US
(888) 632-2696