Frequently Asked Questions

General

Why do these devices cost so much less than prescription hearing aids?

At SoundLift Hearing Aids, our dedicated mission is to make the latest hearing technology accessible to Americans at the most affordable prices. By selling directly to you, we cut out the middlemen, ensuring that you receive high-quality hearing aids without the inflated costs associated with traditional hearing clinics. Comparably featured hearing aids at these clinics can often be priced over $8,000. SoundLift Hearing Aids offers you a transparent and honest pricing model, delivering superior hearing solutions without compromising quality. Experience the benefits of improved hearing without the financial burden, as we continue to redefine affordability and accessibility in the hearing aid market.

Do I need to get tested first?

No. our hearing aids are designed for people with mild to moderate hearing loss and over the age of 18. You can try our hearing aids straight out of the box. We offer volume control and various programs to allow you to tailor the devices according to your needs.

Does it take time to get accustomed to wearing hearing aids?

If you are a first-time wearer, it can take some time to get used to the hearing aids. How quickly you will adjust often depends on how frequently you wear them. We recommend that you start with wearing the devices 4-6 hours a day around your house during the first week and scale up from there to a point where you feel that having them in feels natural. Work your way up until the hearing aids feel natural.

How do I clean my hearing aids?

Wearing a hearing aid can increase the amount of earwax your ear produces. It is important to clean your hearing aids regularly. Use a alcohol wipe, soft cloth, or tissue to wipe the surface of the device. Use the brush to clean away any traces of wax from around the sound outlet and wax guard. If the microphone opening is clogged by dust or dirt, carefully brush away visible signs of debris from the openings.

How do I insert and remove the device?

To insert the hearing aid, hold it with the pull wire between your thumb and forefinger. Gently pull downwards on your earlobe with your free hand to make it easier to insert. To remove the device, gently pull on the pull wire to remove the device. Turn the volume down the first time you try the hearing aid. It is normal for the device to give temporary feedback or whistle when you insert it or take it out.

How often do I have to replace the wax guards?

A wax guard is a very small screen that fits onto your hearing aid to protect it from becoming clogged with wax or debris. It protects your device and keeps it working optimally. We recommend that you regularly clean your hearing aid and replace the wax guard as soon as you suspect that your hearing aid is not working as well as it should, or at least once a month.

How long does it take to charge the charging case?

It takes 3 hours to charge the case fully. The charging case and the device can be charged simultaneously. Flashing blue light: The case is charging. Steady green lights: Case is fully charged.

Safety

Are over-the-counter hearing aids safe to use?

Yes, OTC hearing aids are considered safe when used according to the manufacturer’s instructions. However, it's still recommended to consult an audiologist if you have concerns about your hearing or the performance of the OTC hearing aids.

Is the rechargeable battery in over-the-counter hearing aids safe?

Yes. Lithium-ion batteries, used in most OTC hearing aids, have built-in safety mechanisms to prevent issues from overheating, overcharging, shorts circuits and more when charging guidelines are followed.

Can I take the charging case with hearing aids through airport security and on an airplane?

Yes, you can safely take OTC hearing aids products through airport screening and onboard airplanes. Be sure to remove aids from ears when going through scans and notify security personnel.

Fit & Feel

How can I determine whether the over-the-counter hearing aids will properly fit my ears?

At SoundLift, we offer a 45-day risk-free trial with a 100% money back guarantee. Various sizes of comfort sleeves can help the hearing aid fit snugly in your ear. When placed in your ear properly you should be able to open your mouth, chew, and speak without any complications.

How can I evaluate the degree of my hearing loss to know if over-the-counter hearing aids are suitable options?

SoundLift offers a free online hearing test to gauge your level of hearing loss. Mild-to-moderate hearing loss is generally suitable for over-the-counter aids, while severe loss typically requires custom fitted aids prescribed by audiologists.

Are over-the-counter hearing aids effective for those with severe hearing loss?

Generally, no. Severe hearing loss usually requires stronger, custom-fit aids prescribed by AUDs or an HAS. Over-the-counter aids may not provide enough amplification and features for severe cases. However, there is no harm in trying an OTC hearing aid if your loss is greater than moderate.

Is it necessary to wear both over-the-counter hearing aids or can just one be worn?

Wearing two aids is most effective, but one can provide some help depending on degree and type of hearing loss. If hearing loss is only in one ear, one aid may suffice. But binaural aids often work best.

Is there a period of adjustment required to become fully comfortable and acclimated to wearing over-the-counter hearing aids?

Yes. It can take weeks or even months to fully adjust to hearing aids. The brain needs time to get used to processing amplified sound. Patience and practice in various environments is recommended for adapting to OTC aids.

Charging & Battery

What is the expected battery life per charge for the over-the-counter hearing aids themselves?

Based on usage, 14-20 hours is typical. Higher output demands shorter life.

How long will a fully charged charging case power the hearing aids before needing to be recharged?

The number of full hearing aid charges from a case varies widely, but five day's worth is common.

Can I use any power adapter to charge the over-the-counter hearing aid charging case?

No, use only the power adapter included to avoid damage.

What maintenance is required for over-the-counter hearing aids and charging case during long periods of non-use?

Fully charge devices before storing for a prolonged time. Periodically check battery levels and recharge as needed.

Can the rechargeable battery in over-the-counter hearing aids leak over time?

It's unlikely with modern lithium-ion batteries, but possible. Avoid storing in extreme heat or cold.

Troubleshooting

I am not able to hear clearly or at all with the over-the-counter hearing aids. What should I do?

If you cannot hear clearly with the SoundLift hearing aids, first ensure they are inserted properly with full battery charges. If issues continue, contact us.

My over-the-counter hearing aids are making a high-pitched whistling sound. How can I fix this?

A whistling sound usually means feedback from a poor fit. Try reinserting the hearing aids or use different sized eartips to improve the seal. Make sure nothing interferes with the fit near the opening of the ear canal, such as earwax. If issue persists, contact us.

The sound from my over-the-counter hearing aids cuts in and out. What is causing this and how can I fix it?

Sound cutting out is typically due to a low battery, poor wireless connection, earwax buildup, or loose fit. Try recharging the batteries, cleaning the hearing aid microphones, changing the fit, and ensuring Bluetooth or streaming connections are operating properly.

Care & Maintenance

What should I do if my over-the-counter hearing aid gets wet?

If moisture enters SoundLift hearing aids, dry out all components thoroughly before use. Place devices in desiccant pouch for 24-48 hrs. Do NOT try to charge wet hearing aids - this can short circuit and permanently damage them.

What general care and maintenance do over-the-counter hearing aids and charging case require?

Routine care: keep clean and dry, perform listening checks for clear sound, recharge fully after use, replace wax guards when clogged. Annual maintenance: replace eartips, assess battery life, inspect for damage. Replace if worn or damaged.

How should I store over-the-counter hearing aids for extended periods when not in use?

Fully charge hearing aids and case, place aids inside sealed case with desiccant pack, store in cool dry location away from direct sun, heat, and moisture.